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Timed Out: Georgia Works to Fix Faulty Technology

4/8/2014

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The Georgia Crime Information Center, a leg of the Georgia Bureau of Investigation, has received harsh criticism for glitches in the website that conducts criminal background checks.  At times, because of dated technology, the system run by the Georgia Technology Authority has timed out when the server goes down, which creates a ripple effect of delays across the state.

Such delays have caused unnecessary jail time after arrests. In fact, Morehouse seniors were recently jailed after a demonstration and spent hours in jail waiting to be processed and released because of the glitch. Lawyers for the teens argue that is an infringement on their due process (Amy-Napier Viteri, WSB Atlanta).

Not only can inadequate technology cause issues in due process, but it's also a hindrance for those seeking employment. Eddie Baily, a Georgia resident who suffers from a mental illness was preparing to start his job at an adult living facility and was waiting on his background check to clear as his final step (Matthew Pearl and Blayne Alexander, WXIA). What's usually a two-day turnaround turned into an indefinite waiting game. This is an unnecessary hurdle in what's already a tough job environment.

Representatives from the GBI have acknowledged the issue and are taking steps to solve it. Software changes are allegedly underway at the Georgia Crime Information Center (GCIC) (Matthew Pearl and Blayne Alexander, WXIA). Adapting these changes in a quick manner will alleviate the current backlog and ensure quick turn-around time in the future.
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